Privacy Policy

Privacy policy

Please read the privacy statement below to understand how collects, processes, uses and discloses your personal information that we may collect from you. We will not use or share your information with anyone except as described in this Privacy Policy.

By submitting your personal information to us, you agree to this privacy statement and to collect, use, access, transfer, store and process your personal information as described in this privacy statement.

What our privacy policy covers:

We are committed to adopting the highest standards when it comes to how we collect, use and protect your personal information and have developed in accordance with the following privacy policy:

Identify the types of personal information we collect.

Explain how and why we collect and use your personal information.

Explain when and why we may share personal information within the Arrnie Store and with other organizations.

Demonstrate how we protect the personal information we collect.

Explains the rights and options available to you regarding your personal information.

This policy applies if you use our services (referred to in this policy as the "Services"). Using our services means:

Buy / order services or digital goods from any of our affiliates over the phone or online

Use any of our platforms, including the website ("Website") or mobile apps ("Mobile App")

You are a member of any of our loyalty programs; and / or

Participate in our offers and contests, and register to receive our newsletters and offers.

This policy also applies if you contact us or contact you about our services.

Collect personal information

All credit card and personally identifiable information will not be stored, sold, shared, rented or rented to any third parties.

The policies, terms and conditions of the Website may be changed or updated from time to time to meet the requirements and standards. Therefore, customers are advised to visit these sections frequently to be aware of any updates and changes made to the website. Amendments will be effective on the day of publication.

Some of the ads you see on the website are selected and submitted by third parties, such as ad networks, advertising agencies, advertisers, and audience providers. These third parties may collect information about you and your online activities, either on the Website or on other websites, through cookies, web beacons and other technologies, in an effort to understand your interests and deliver the advertisements that best suit your interests. Please remember that we do not have access to or control the information that these third parties may collect. This privacy policy does not cover the data practices of these third parties.

When you register for our services, we may collect:

Your personal information, including, but not limited to, your address, email address (es), mobile phone number (s), date of birth and gender.

Your account login details, such as the username and password (encrypted) you have chosen; and

Your interests, options and other personal information.

When you shop with us online, browse our website or use our mobile app, we may collect:

Information about your online purchases (for example: what, when, where you ordered / bought and how you paid).

Information about browsing behavior on our website, mobile app and public networks, and information about when to click on one of our ads (including ads that appear on websites of other organizations);

Information about the devices you used to access our services (including make, model, operating system, IP address, browser type, mobile IDs); and

Information about your exact location.

When you use any of our loyalty programs (s) to shop with us, we may collect:

Information about deals, including in-store purchases and online trading from which you earn points and how to use your points, coupons and coupons within our subsidiaries or with other partners.

When you contact us, contact you or participate in promotions, contests or surveys about our services, we may collect:

Personal information you provide about yourself.

The details of the emails and other digital communications we send to you, including information about the emails you open and the links they contain and that you click; and

Your feedback and contributions to customer surveys.

Other sources of personal information:

We may also use personal information from other sources, such as specialized companies that provide us with information, online media channels, our partners, and public records. We may collect the following types of personal information about you from other sources: contact details, credit information, purchases, interests, preferences or other types of publicly available information. This other personal information helps us to:

Review and improve the accuracy of the data we hold;

Improve and measure the effectiveness of our marketing communications, including online advertising.

The law may require by law to collect personal information about you or as a result of any contractual relationship between us and you.

If you choose not to provide your personal information for use in accordance with this policy, you will still be able to visit our platforms but you may not be able to access certain options, products or services, and in some cases, we may not be able to meet the service you request.

Why and how we use your personal information

Make our service available to you

We use your personal information to provide the services you have requested, including:

Process your orders and refunds. And

Manage which accounts Owned by us.

This enables us to provide services to you in accordance with our contractual obligations to you.

Personalize your experience

We may use your personal information to personalize the marketing messages we send to you and to make them more relevant and interesting, as this is in our legitimate business interests. If necessary, we will get your approval first. We may use your personal information for this purpose in the following ways:

Using your online browsing behavior, as well as your in-store and online purchases to help us better understand you as a customer, and provide you with personalized offers and services.

Provide you with relevant marketing communications (including by e-mail, mail, phone, SMS or online advertising), related to the products and services we offer, and those of our suppliers and partners. As part of this, online advertising may be displayed on our website and on websites of other organizations and online media channels. We may also measure the effectiveness of our marketing communications and those of our suppliers and partners;

To help us better understand you and provide you with marketing services and communications relevant to your interests, we combine the personal information we collect when making in-store purchases with personal information collected from our website, mobile app and other sources, including various subsidiaries under .

Connect and interact with you

We may use your personal information when we communicate with you, in order to:

Contact you about our services, for example by phone, email, or by replying to social media posts you have sent us.

Manage presentations and competitions in which you participate, including those that we run with our suppliers and partners;

To invite you to participate in and manage customer surveys, questionnaires and other market research activities conducted by and by other organizations on our behalf.

Through our legitimate business concerns, we are able to provide you with appropriate responses and provide you with notice about our services.

Manage and improve our daily operations

We analyze information about how you use our services, in order to:

Manage and optimize our website and mobile app.

Assist in the development and improvement of our product range, services, IT systems, know-how and the way we communicate with you;

Detect and prevent fraud or other crimes.

It is in our legitimate business interest to use the information provided to us for this purpose, so that we can understand any issues with our services to improve them.

Share personal information

We may share your personal information with third parties under the following circumstances:


We may share personal information collected by any of our affiliates with our other affiliates for the purposes described above.

Retail partners

We may share your personal information with other companies that sell products through our Services ("Retail Partners"). We only share personal information that enables our retail partners to provide their services. For example, when you shop online or in-store, we will give the relevant retail partner your name and contact details, so they can deliver your items.

Service providers

We work with carefully selected service providers who perform certain functions on our behalf. These include, for example, companies that assist us in technology services, data storage and consolidation, payment processing and delivery of orders. We only share personal information that enables our service providers to provide their services.

Some of the service providers we work with operate online media channels and place online ads related to our products and services, as well as our suppliers and retail partners, on these online media channels on our behalf. For example, you might see an ad for our products and services when you use a specific social media site.

Share personal information with other organizations

We may share personal information with other organizations if:

If any applicable law or public authority provides that we must share personal information;

If we need to share personal information in order to create, exercise or defend our legal rights (including providing personal information to others for fraud prevention purposes and credit risk reduction);

To an organization we sell or transfer (or enter into negotiations to sell or transfer) any of our business or any of our rights or obligations under any agreement that you may have. If the transfer or sale goes ahead, the organization that receives your personal information can use your personal information in the same way as we do;

To any other successors in the ownership of our business; or

To anyone we transmit or transfer our rights and obligations under our agreement with you.

Transfer your personal information

Your personal information may be transferred, stored and processed in a country where ensuring an adequate level of protection of personal information is not considered under EU law or under the laws of your country of residence or country of incorporation.

We have made appropriate safeguards (such as contractual obligations) in accordance with applicable legal requirements to ensure that your data is properly protected.

If your personal information is transferred to a foreign jurisdiction, you may be subject to the laws of that jurisdiction and we may request disclosure to the courts, law enforcement or government authorities of those jurisdictions, but we will only do so as required by applicable laws.

How we protect personal information

We maintain physical, technical, and organizational safeguards to secure your personal information from unauthorized access, use, modification and destruction. However, no web-based site can be 100% It cannot be held responsible for unauthorized or unintentional access beyond our control.

Social media

We use channels, pages, and accounts on some social networking sites to inform, help, and interact with customers. We monitor and record comments and posts on these channels about us so we can improve our services. is not responsible for any information posted on those sites other than the information we have published ourselves. We do not endorse the social media sites themselves or any information posted on them by third parties.


We keep records as long as they are required to (a) manage purchases, reservations, memberships and provide other relevant products or services that this Privacy Policy expects, including keeping you informed of our latest marketing; (b) personalizing products, services and communications with you (C) Compliance with applicable legal record retention requirements. When determining how long your personal information will be retained after our relationship ends, we take into account our legal obligations and the expectations of the organizers.

If you wish to request that we do not use your information to provide services to you, contact us at our email at [email protected]

However, we will retain your registration information and use it as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Marketing Communications

All marketing communications we send to you will provide you with a way to withdraw your consent to future marketing. If you no longer wish to receive promotional materials, you can unsubscribe from receiving these communications or change your account settings, which will remove you from your marketing lists.

Please note that if you unsubscribe from marketing communications, you will continue to receive operational and service messages from us regarding services or products you have purchased from us and responses to inquiries made to us, and that we may keep your details in a list so that we do not send any marketing communications in the future.

Cookies and similar technologies

We use cookies and similar technologies, such as tags and pixels ("cookies"), to personalize and improve your customer's knowledge as you use our website and mobile app and to provide you with relevant online advertising. Cookies are small data files that allow a website or mobile app to collect and store a set of data on a desktop computer, laptop or mobile device.

Cookies help us provide important features and functionality on our website and mobile app, and we use them to improve the customer experience. For example, we use cookies to do the following

Improve the way our second Mobile Action App

Cookies allow us to improve the way our website and mobile app work, so we can customize your experience and allow you to use many of its useful features.

For example, we use cookies so that we can remember your preferences when you return to our website and mobile app.

Improve the performance of our website and mobile app

Cookies can help us understand how to use our website and mobile app. For example, tell us if you receive error messages while browsing. These cookies collect data, most of which are collected and anonymous.

Submit relevant ads online

We use cookies to help us make online advertising that we believe is most important to you on our website and other organizations' websites.

Cookies used for this purpose are often placed on our site by other organizations, always from our permission. These cookies may collect information about online behavior, such as your IP address, the location you arrived from and information about your purchase history. This means that you may see our ads on our website and on the websites of other organizations. You may also see ads for other organizations on our website.

To help us provide online advertising relevant to you, we may also collect the data we collect through cookies in your desktop or other browser with other data we have collected.

Measure the effectiveness of our marketing communications, including online advertising

Cookies can tell Sama if you've seen a specific ad and how long it has appeared since you saw it. This information allows us to measure the effectiveness of our online advertising campaigns and control how often your ad is shown.

We also use cookies to measure the effectiveness of our marketing and communications. For example, let us know if you've opened a marketing email that we sent you.

Your choices when it comes to cookies

You can use your browser settings to accept or reject new cookies and delete existing cookies. You can also set your browser to notify you every time new cookies are placed on your computer or any other device.

If you choose to disable some or all cookies, you may not be able to take full advantage of our software. For example, you may not be able to choose a product, proceed to the purchase page, or use some of our products and services that require you to sign in.

Once you give us your consent to the use of cookies, we must store them on your computer or device. If you wish to withdraw your consent at any time, you will need to delete our cookies using your Internet browser settings.

Collected data, data analytics and social media functions

We may collect personal information and remove any identifying elements in order to analyze patterns, improve our marketing and , And to customize the Site's content, layout, products and services, and we may appoint third parties to do so on our behalf, as described above.

We collect certain usage information such as the number and frequency of visitors to our site. This information may include the webpage you just came from, the webpage you visit next, what browser you're using, and your device and IP address. We only use this data in aggregate. This aggregate data helps us determine the extent to which our customers use portions of our platforms, and conduct research on our users' demographics, interests, and behaviors to better understand and serve you.

If you use buttons on social networking platforms or similar sites (e.g. “Like” and / or “Share” buttons), content from our platforms may be sent to that other site or service, depending on your privacy settings May be publicly or privately visible (for example to friends, followers, or publicly to anyone with access to your information page).

Your rights

You have the right to see or access the personal information we hold about you. To receive a copy, please write in our website email us at [email protected]

In addition, you have certain rights with respect to your personal information, subject to local law. These rights include the following:

Correct the information we hold about you;

Clear your personal information

Restrict our use of your personal information;

Object to our use of your personal information;

Withdraw any consent you have provided for our use of your personal information;

Receive your personal information in a usable electronic form and send it to a third party (the right to transfer data); and

Submit a complaint to your local data protection agency.

If you would like to discuss or exercise these rights, please contact us at the above details.

If you are concerned that any of the information we hold about you is incorrect or outdated, please write to the address above to report your concerns and we will take appropriate steps to modify our records.

Please note that we will likely ask you for additional information in order to fulfill your requests.

Privacy concerns

If you have any concerns about our compliance with applicable privacy laws or this privacy policy, please email us at [email protected] We will endeavor to respond to your concerns as soon as possible.

Notify of changes to this Privacy Policy

We update this privacy policy as needed and place updates on our platforms. If we will use your personal information differently from the one at the time of collection, we will notify you. Unless otherwise noted, all changes will take effect when posted. Please review this Privacy Policy periodically for changes.


Our website or mobile app may contain links to other websites operated by other organizations that have their own privacy policies. Please be sure to read our Terms and Conditions and Privacy Policy carefully before submitting any personal information on the Website, as we do not accept any responsibility or liability for the websites of other organizations.

Governing Law and Dispute Resolution

This policy is governed by the laws of the United Arab Emirates and any dispute arising therefrom or associated between you and Jocardi shall be settled by the courts in Dubai and the laws of the United Arab Emirates.

call us:

Email address: [email protected], improve content and product offerings, and customize website content